Shipping, Exchange & Support

 

Exchange Policy

At Funchapter, we want you to enjoy every toy and collectible you purchase. If there’s an issue with your order, we’re here to help.

Exchange Eligibility

We offer an exchange policy only, which means products are not eligible for return or refund.

You may request an exchange within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect

• The product is in its original condition

• The item is unused, with original packaging and tags intact

• You have a valid proof of purchase or order confirmation

How to Request an Exchange

To request an exchange, please contact us at akrudglobal@gmail.com with:

• Your Order ID

• Clear images of the product (if damaged or incorrect)

• A brief description of the issue

Once your request is reviewed and approved, our team will guide you through the exchange process.

Please note: The delivery address used for your order will be considered the exchange pickup address. Our team will arrange pickup and provide further instructions after approval.

Items sent without prior approval will not be accepted.

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If you receive a damaged, defective, or wrong item, contact us immediately at akrudglobal@gmail.com so we can resolve the issue as quickly as possible.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Products damaged due to misuse or mishandling after delivery

• Customized or personalized items

• Sale or discounted products

• Gift cards

No Return / Refund Policy

Please note that Funchapter does not offer returns or refunds. Exchanges are only applicable for eligible cases mentioned above.

For any questions regarding exchanges, feel free to contact us at akrudglobal@gmail.com.